NibQuestContact
Write to us any time.
Please include your device (iPhone, iPad or Android), the app version (Grown-ups → Settings) and, for purchases, your order number. Never send your child's name or progress.
Questions and answers
Where can I get NibQuest?
NibQuest is coming soon to the App Store (iPhone and iPad) and Google Play (Android phones, tablets and Chromebooks). This page will link to both stores as soon as they're live.
How do I open the grown-ups area?
Tap the lock button on the home screen and answer the multiplication question. Purchases, settings, links and the learning plan are all behind this check, so children can't reach them by accident.
How do I restore NibQuest Family on a new device?
Sign in to the same Apple Account or Google account you bought with. Then open Grown-ups → Family & privacy → Restore purchases. NibQuest Family works on every device signed in to that account.
How do I cancel or change my subscription?
iPhone and iPad: open Settings → your name → Subscriptions → NibQuest. Android: open Google Play → your profile → Payments & subscriptions → Subscriptions → NibQuest. Cancel at least 24 hours before the renewal date to avoid the next charge; you keep NibQuest Family until the end of the period you paid for.
Can I get a refund?
Refunds are handled by the store you paid. For Apple, go to reportaproblem.apple.com. For Google Play, see Google Play's refund help. If you need help, email us.
Can several children use one device?
Yes. Each child gets their own profile, learning group and progress, and NibQuest Family covers every child on the device.
How do I move progress to another device?
Open Grown-ups → Family & privacy and send or export the progress file, then import it on the other device. If an explorer already exists there, the two copies are combined rather than duplicated.
Does NibQuest need the internet?
No. NibQuest plays fully offline. It goes online only for NibQuest Family, after a grown-up opens the plans, buys or restores.
The read-aloud voice isn't working.
NibQuest uses voices installed on your device, so it works offline. On iPhone and iPad, check Settings → Accessibility → Spoken Content → Voices → English. On Android, install an offline English voice in Settings → Accessibility → Text-to-speech. Also check that the device isn't muted.
How do I change my child's grade or age group?
Open Grown-ups → Settings and edit the child's profile. NibQuest never changes the group on its own.
How do I delete my child's data?
See Delete your data. Everything is stored on the device, so you can delete it yourself in the grown-ups area.